Impression kits are final sale and non-refundable after shipment due to hygiene reasons, whether used or unused. Refund amounts will consider deductions such as the cost of initial impression kits and services rendered. Updates and confirmation of re

<p id="isPasted">Impression kits are final sale and non-refundable after shipment due to hygiene reasons, whether used or unused.</p><p>Refund amounts will consider deductions such as the cost of initial impression kits and services rendered. Updates and confirmation of refunds will be communicated via email or SMS, usually processed by the stated date.</p><h1 data-section-id="hgl20" data-start="573" data-end="594" id="subscription-orders"><span style="font-size: 18px;">Subscription Orders</span></h1><p data-start="596" data-end="732">Customers with an active subscription receive an <strong data-start="645" data-end="704">advance notification before their next order is created</strong>. This notice allows you to:</p><p data-start="734" data-end="823">&#x2022; Pause your subscription<br data-start="759" data-end="762">&#x2022; Skip the upcoming order<br data-start="787" data-end="790">&#x2022; Update your delivery schedule</p><p data-start="825" data-end="950">Because customers receive advance notice, <strong data-start="867" data-end="949">all subscription orders begin processing immediately once the order is created</strong>.</p><p data-start="952" data-end="968">For this reason:</p><p data-start="970" data-end="1057">&#x2022; <strong data-start="972" data-end="1057">Subscription orders are not eligible for refunds once the order has been created.</strong></p><p data-start="1059" data-end="1165">If you do not wish to receive the next shipment, you must pause or skip the order before the billing date. You can manage your subscription anytime by logging into your account.</p><p>To manage your subscription<a href="https://www.newsmilelife.com/account/login" target="_blank" rel="noopener noreferrer">&#xA0;</a><a href="https://www.newsmilelife.co.uk/account/login" target="_blank" rel="noopener noreferrer">login here &gt;</a></p>

What is the refund process for custom-made products and subscriptions?

To return retainer or night guard purchases, please follow instructions provided by our refund team. After you contact us, our team will guide you on the return process. Please note: refunds are not available after processing for production has start

<p>To return retainer or night guard purchases, please follow instructions provided by our refund team.&#xA0;</p><p>After you contact us, our team will guide you on the return process.</p><p><strong>Please note:&#xA0;</strong>refunds are not available after processing for production has started. Impression kits cannot be refunded or returned due to hygiene and safety policies.</p><p><br></p>

How do I return retainer or night guard purchases for a refund?

Refund & Returns Policy

Saturday & Sunday: Closed
Closed on statutory holidays

Email us with any concerns you have, and we'll get back to you as soon as possible.

Monday - Friday: 7:00am - 4:00pm
Saturday & Sunday: Closed
Closed on statutory holidays

Monday - Friday: 7:00am - 4:00pm
Saturday & Sunday: Closed
Closed on statutory holidays

Retainers

Re-Order

Results

Shop Now

Refunds & Returns

What is the refund process for custom-made products and subscriptions?

How do I return retainer or night guard purchases for a refund?

Refund & Returns Policy