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Monday - Friday: 7:00am - 4:00pm
Saturday & Sunday: Closed
Closed on statutory holidays

Monday - Friday: 7:00am - 4:00pm
Saturday & Sunday: Closed
Closed on statutory holidays

Retainers

Re-Order

Results

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Night Guards

NewSmile UK

Can I order replacement retainers or night guards without taking new impressions?

What should I do if the impression kit size I received does not fit my teeth?

Help taking impressions

Getting Started

Insurance, HSA and FSA

What if I lose an aligner/retainer?

During Treatment

How much does a retainer cost after?

Can I order retainers from NewSmile at any time?

Do retainers correct crooked teeth or replace aligners?

Are there discounts or payment plans available for aligner and retainer purchases?

Can I place multiple family members' aligner orders under one account?

My retainer or night guard doesn’t fit — what should I do?

Can I combine multiple retainer orders or impressions for more sets?

After Treatment & Retention

What happens if my order is shipped to the wrong address?

Can I expedite the shipping of my retainer order?

Do you ship internationally?

Return shipping label is missing / not working

Changing address for future orders

Tracking my shipment

Shipping & Delivery

How can I update billing or shipping information on my order?

Managing subscriptions

Earning points with each subscription purchase

Manage Account

What is the refund process for custom-made products and subscriptions?

How do I return retainer or night guard purchases for a refund?

Refund & Returns Policy

Refunds & Returns

Petal Ultrasonic Cleaner

Petal Pods

Product Help

Are your retainers and night guards BPA and latex free?

How do I clean my aligners, retainers, or night guards?

Anything I can do to improve my oral health?

Misc

Important information to know before you purchase

While you are wearing your clear aligners

After you finish your clear aligners, and/or for information about retainers and/or night guards.

How to track shipments and delivery items

Manage subscriptions and view your previous orders

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